1. What is Life time Warranty?
Steelwood defines life of the product as 5 years. Life time warranty means warranty on the kitchenhood as specified in the above chart and applicable on the parts as specified in the above chart for 5 years.
2. Who is covered for Warranty
This warranty extends only to the first consumer purchaser, and is not transferable. Consumer who has registered for warranty with company by filling up the Warranty registration form & has sent the same to Steelwood the manual / online registration on website www.steelwoodindia.com, would be eligible. Such customers will be given Life Time Warranty(LTW);.
3. What is not covered (Exclusions)
I. Product registration: Product not registered for Warranty with Company.
II. Installation : Product not installed by Authorised service person / authorised service centre. Refer websitewww.steelwoodindia.com for authorised service centres.
III. Electronic parts are not covered under warranty. However please refer to the table for coverage of parts.
IV. Normal Wear and Tear : Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage. Discoloration of burners due to oxidation on usage.
V. Abuse & Misuse : Defects or damage that result from :
a. Improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, rusts, breakage of glass etc.) to the surface of the product resulting from misuse.
b. In ducting mode do not connect the kitchen hood duct that is used for Exhausting fumes of other appliance / gadgets.
c. Contact with liquid, water, rain, extreme humidity or exposure to acidic atmosphere, sand, dirt or the like, extreme heat, or food.
d. Use of the Products for commercial purposes or at places like institutions, hospitals, community halls, hotels and other similar applications or subjecting the Product or Accessory to abnormal usage or conditions.e. Attack of pests / rodents / birds making nests in the duct pipe or
f. Other acts which are not the fault of Steelwood
g. Consumer using any kitchen utensils/ cooking appliances /aids (eg. Bati Cooker, Kaladu, Gas Tandoor, Gas oven, Paniyarrakal Maker etc.) which cover the burners and touch the glass surface directly of the Glass Built in Hob /cook tops, are excluded from warranty coverage. Consumer using deep round bottom vessels which touch the surface of the burner.
h. Usage of non suitable vessels in Cooking Range/ Built-in ovens.
Using Built in Hob as cooktop by adding legs / stand
VI. Use of Non Steelwood Products and Accessories. Defects or damage that result from the use of Non-Steelwood branded Products, Accessories, Spares or other peripheral equipment are excluded from coverage.
VII. Unauthorized Service or Modification. Defects or damages resulting from service, testing,Adjustment, installation, maintenance, alteration, including without limitation, Product changes or modification in any way by someone other than Steelwood or its authorized service centers, are excluded from coverage.
IX. Erratic Electric supply . Any electronic part gets damaged due to erratic power supply , improper electrical circuit, are excluded from coverage
X. Accidents : accidents as a result of following reasons:
a) Accidents caused due to non maintenance of the product are excluded from coverage. Fire in kitchen hoods due to non cleaning of filters.
b) Charcoal filters directly exposed to flame of cooktop / hob.
c) Consumer using any kitchen utensils/ cooking appliances /aids which cover the burners and touch the glass surface directly of the Glass Built in Hob /cooktops , are excluded from coverage.
d) Customer failing to read the right usage of the product from the users manual & customer failing to understand standard features of the product.
e) Customer failing to peel off protective PVC film from product resulting in fire.
f) Wrong installation, gap between base of kitchen hood and top of Cook top/ Built in Hob not maintained between 65cm-75cm.
g) Carcass / Granite cutting dimensions not as per specifications of the product in case built in appliances. (visit www.steelwoodindia.com)
4. When does warranty Expire ?
Unless specified otherwise this warranty will automatically terminate on the expiry of the warranty period of one year from date of invoice, even if the product may not be in use for anytime during the warranty period for any reason whatsoever including any technical breakdown and the time taken for such repairs/replacement of parts and transit, whether under this warranty or otherwise shall not be excluded from the warranty period. Incase the product is under Life Time warranty company assumes the life of the product to be 5 years from the date of Purchase. Any change of location or changes in the ownership during the warranty period are excluded from coverage.
a. a copy of your receipt, bill of sale or other comparable proof of purchase;
b. a written description of the problem;
d. The name and location of the installation facility (if applicable) and, most importantly; your address and telephone number.
II. In case the product can be repaired at site the parts under warranty will be change on free of cost basis but the cost to provide the services will be charged.
III. Free service under this warranty, will be provided only within the Municipal limits of the location of the authorized representative/dealer or repair shop of Steelwood free service outside the Municipal limits specified above, will be provided after charging the actual to and fro traveling and other incidental expenses as prevailing from time to time.
10. Abusive / Wrong Behaviour
Incase Consumer uses abusive language while registering complain / or obtaining service related information with the person attending the call on the toll free number, then in such case company will hook the call and may not entertain the call again. Incase Consumer does not allow the technician to inspect the product or gets physically or verbally abusive with the technician in such case Company shall terminate the warranty and will not entertain any further complaints from the consumer.
In such incidences company shall take restrictive action against the customer.
11. Replacement
a. CONCEALED DAMAGE
Product that is damaged but which cannot be seen from the outside of the carton, please e-mail [email protected]Concealed damaged must be reported within 8 days of purchase. Visible damage should be refused and not accepted at time of delivery.
12. What will Steelwood Do when we receive complaint email [email protected]
The company on receipt of complaint will direct the nearest Authorised service station to inspect the product .Steelwood at its option, will repair, replace parts that are covered under warranty. However will charge the customer for providing service. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. The company is not obliged to provide customer with a substitute /standby product during the service period or any time. The company will repair the product & will not replace the product with a new product.
Incase the call is for installation of the product the company will contact the nearest Authorised service centre to install the product and give Demonstration of the product. Installation & demonstration are not covered under warranty / cost of the product and will attract charges.
13. What Other Limitations Are There?
a. This warranty is effected in Pune and claims, if any, shall be made only before the courts having jurisdiction in Pune and no claim shall be made against the company outside Pune not withstanding that the appliance may have been sold or delivered else where . All such cases will be subject to Pune jurisdiction. Company reserves sole discretionary power to settle them. Existence of dispute / claim if any will not constitute claim against company.
b. Steelwood shall not be liable for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of product.
c. This warranty will continue to be in force for the term herein specified irrespective of what repairs/replacement may be provided under it and such repairs/replacement shall not attract any fresh warranty.
d. Steelwood Service franchisee / service provider/dealer / distributor is not authorised to change the terms of warranty policy
e. Libel is a statement or comment about a person or organization that cannot be proven to be true and may be considered damaging to their reputation, integrity and/or interests. Libelous statements are prohibited and will be legally dealt.
f. All Steelwood Appliance(except Auto Ignition Cooktop) operate only on AC. Warranty shall stand invalid if any of the appliances are operated on alternate power supply(inverter/generators or any other source).
g. Discoloration of Metalic cooktop glasses due to usage of any kitchen utensils/ cooking appliances /aids which cover the burners and touch the glass surface directly of the Glass Built in Hob /cook tops, (eg. Bati Cooker, Kaladu, Gas Tandoor, Gas oven, Paniyarrakal Maker etc.)
h. No warranty on Sabaf Lotus -Brass / Enameled Black burners for discoloration ,Denting, Deformation & chipping or peeling of enameled black coating.